Terms & Conditions


Last Updated: June 26, 2026

These Terms and Conditions ("Terms") govern your access to and use of the Worthington AI-powered communication management platform (the "Service") provided by Worthington ("we," "us," or "our"). Please read these Terms carefully before using the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Description of Service

Worthington is an AI-powered communication management platform designed for real estate professionals. The Service provides:

  1. Email management, including automated classification, priority analysis, intent detection, and AI-generated draft responses via connected email accounts (including Gmail or Google Workspace, Microsoft 365 or Outlook, and other mailboxes connected via IMAP).
  2. Contact and client database management, including AI-generated contact summaries and property tracking.
  3. Voice assistant capabilities for handling inbound phone calls using AI.
  4. SMS-based notifications and conversational interaction.
  5. Calendar integration for scheduling context.
  6. AI-driven business insights, priority recommendations, and action suggestions.
  7. AI-assisted qualification of inbound leads, including categorization and routing recommendations.
  8. Optional integration with third-party customer relationship management (CRM) systems, including two-way synchronization of contacts, leads, and related records.

The Service is intended for use by licensed real estate professionals and their authorized team members in the United States and Canada.

2. Account Registration and Eligibility

2.1 You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 You must be at least 18 years old to use the Service.

2.3A The Service is currently available only to users located in the United States and Canada. By using the Service, you represent that you are located in one of these countries.

2.3B The Service is intended exclusively for use by licensed real estate professionals and their authorized team members in a business or professional capacity ("B2B Use"). The Service is not intended for use by individuals acting as consumers for personal, family, or household purposes. By creating an account, you represent and warrant that you are a licensed real estate professional or an authorized team member of such a professional, and that you are using the Service for professional purposes only. Worthington reserves the right to verify eligibility and to suspend or terminate any account that does not meet this requirement.

2.4 You may not share your account with others or allow others to access the Service using your credentials without authorization.

2.5 You agree to notify us immediately of any unauthorized use of your account.

3. Connected Services and Authorization

3.1 The Service requires you to connect one or more third-party accounts — such as an email account (Google Workspace or Gmail, Microsoft 365 or Outlook, or another mailbox via IMAP), a calendar, or a customer relationship management (CRM) system — using OAuth 2.0 authorization or, where applicable, the credentials you supply. By connecting these accounts, you grant us permission to access, read, process, and, for CRM connections, write data to those services as described in our Privacy Policy.

3.2 You represent and warrant that you have the authority to grant such access and that your use of the connected services complies with the terms of service of those third-party providers.

3.3 You may revoke access to connected services at any time through your account settings or through the third-party provider's authorization management. Revoking access may limit or disable certain features of the Service.

3.4 We are not responsible for the availability, accuracy, or functionality of third-party services. Changes to third-party APIs or terms may affect the Service.

3.5 For Google and Microsoft email and calendar connections, we currently use an intermediary API provider, Unipile, to manage the connection while we complete the direct API certification process with those providers. By connecting a Google or Microsoft account, you acknowledge that your email content, calendar data, and connection tokens will be processed by Unipile as part of establishing and maintaining that connection. Unipile processes this data solely to facilitate the connection and is bound by a Data Processing Addendum with us. Further details about Unipile's role and data handling are set out in our Privacy Policy.

4. Acceptable Use

4.1 You agree to use the Service only for lawful purposes and in accordance with these Terms.

4.2 You agree NOT to:

  1. Use the Service to send unsolicited bulk communications (spam) via email or SMS.
  2. Use the Service to harass, threaten, or harm any person.
  3. Use the Service in any manner that violates applicable federal, state, provincial, or local laws or regulations, including but not limited to real estate licensing laws, anti-spam legislation (CAN-SPAM, CASL), and telecommunications regulations (TCPA).
  4. Attempt to gain unauthorized access to the Service, other user accounts, or related systems.
  5. Reverse engineer, decompile, or disassemble any aspect of the Service.
  6. Use the Service to transmit any malicious code, viruses, or harmful content.
  7. Misrepresent AI-generated content as human-authored in contexts where such disclosure is required by law or regulation, including without limitation the requirements of the Trust in Real Estate Services Act, 2020 (Ontario) ("TRESA") and the rules and regulations of the Real Estate Council of Ontario ("RECO") applicable to electronic communications, advertising, and client disclosure obligations of registrants.
  8. Use the Service in any way that could damage, disable, overburden, or impair the Service.

4.3 You are solely responsible for ensuring that any communications sent through or facilitated by the Service comply with applicable laws, including disclosure requirements for AI-generated content where applicable.

5. AI-Generated Content

5.1 The Service uses artificial intelligence to generate email drafts, contact summaries, action recommendations, voice responses, and other content ("AI-Generated Content").

5.2 We do not guarantee the accuracy, completeness, appropriateness, or legal compliance of any AI-Generated Content. AI systems may produce errors, inaccuracies, or inappropriate suggestions.

5.3 You acknowledge that AI-Generated Content should not be relied upon as legal, financial, or professional advice.

5.4 Voice interactions are handled by AI in real time. While the AI is designed to be helpful and accurate, you acknowledge that real-time voice AI may occasionally misinterpret or provide incorrect information during calls.

6. Data and Privacy

6.1 Our collection, use, and sharing of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.2 You retain ownership of any data you provide to the Service, including your emails, contacts, and other content.

6.3 You grant us a limited, non-exclusive licence to access, process, and store your data for the purpose of providing the Service to you. This includes using your interaction data — such as the ways you engage with the assistant, the preferences you express, and the patterns in your communications — to personalize and adaptively improve Worthington's performance for you specifically ("Personalization"). We may also use anonymized or aggregated data derived from your use of the Service for the purpose of improving and developing the Service generally, provided that such data cannot reasonably identify you or any third party.

6.3A We will not use your personal data — including your emails, voice call recordings, contact information, or conversation history — to train any shared or general-purpose AI model. Personalization as described in Section 6.3 uses your data solely to improve your own experience and does not involve contributing your data to any model shared with, or trained on behalf of, other users or third parties.

6.3B If we ever wish to use your data for any purpose beyond (i) providing the Service, (ii) Personalization, or (iii) general service improvement using anonymized or aggregated data, we will seek your separate, express consent before doing so. You may decline any such request without affecting your continued access to the Service.

6.4 You represent and warrant that you have the right to provide any data you submit to the Service and that doing so does not violate the rights of any third party.

6.5 You acknowledge that your data will be processed by third-party AI services as described in our Privacy Policy. You consent to such processing as a condition of using the Service.

6.6 Cross-Border Data Transfers

Your personal information may be transferred to and processed in the United States by us or our third-party service providers. Your data may be subject to access by U.S. government authorities under applicable U.S. law, including the CLOUD Act and the Foreign Intelligence Surveillance Act (FISA). The privacy protections available in the United States may differ from those available under Canadian law. Your use of features that involve cross-border transfers constitutes your express consent to such transfers, consistent with our Privacy Policy.

7. Intellectual Property

7.1 The Service, including its software, design, algorithms, documentation, and all related intellectual property, is owned by Worthington and is protected by applicable intellectual property laws.

7.2 We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during the term of your subscription.

7.3 You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you create derivative works based on the Service.

7.4 Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation to you.

8. Fees and Payment

8.1 The Service may be offered under various subscription plans with associated fees. Current pricing and plan details are available on our website or upon request. Payment processing is handled by Stripe and is subject to Stripe's terms of service and privacy policy. Worthington does not store your full payment card information.

8.2 Fees are billed in accordance with the billing cycle of your chosen plan. Except as required by applicable law, all fees are non-refundable.

8.3 We reserve the right to change our fees upon reasonable notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.

8.4 AI processing usage (such as token consumption) may be metered and subject to usage limits based on your plan. We will notify you if you approach or exceed your usage limits.

9. Service Availability and Modifications

9.1 We strive to maintain the availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or reasons beyond our control.

9.2 We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice.

9.3 We will make reasonable efforts to notify you of material changes to the Service that may affect your use.

10. Disclaimer of Warranties

10.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

10.2 WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

10.3 WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR APPROPRIATE; (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

10.4 YOU ACKNOWLEDGE THAT AI TECHNOLOGY IS INHERENTLY IMPERFECT AND THAT THE SERVICE MAY PRODUCE INACCURATE OR UNEXPECTED RESULTS. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF AI-GENERATED CONTENT.

11. Limitation of Liability

11.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WORTHINGTON AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

11.2 OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11.3 WITHOUT LIMITING THE FOREGOING, WE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM: (A) AI-GENERATED CONTENT THAT IS INACCURATE, INAPPROPRIATE, OR OTHERWISE DEFICIENT; (B) ACTIONS TAKEN OR NOT TAKEN BASED ON SERVICE RECOMMENDATIONS; (C) UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR DATA; (D) INTERRUPTIONS OR FAILURES OF THIRD-PARTY SERVICES.

12. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Worthington and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, demands, fines, awards and expenses of any kind (including reasonable attorneys' fees) arising out of or related to:

  1. Your use of the Service.
  2. Your violation of these Terms.
  3. Your violation of any applicable law or regulation.
  4. Any content or communications sent through or facilitated by the Service.
  5. Any claim that your data or use of the Service infringes the rights of a third party.

13. Termination

13.1 You may terminate your account at any time through the Settings page in the Worthington app, or by contacting us. Deleting your account is permanent and will remove your data in accordance with our Privacy Policy.

13.2 We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Grounds for termination include but are not limited to violation of these Terms, non-payment of fees, or conduct that we determine is harmful to other users or the Service.

13.3 Upon termination: (a) your license to use the Service immediately ends; (b) you must cease all use of the Service; (c) we may delete your data in accordance with our Privacy Policy and data retention practices.

13.4 You may request export or deletion of your data prior to termination. We will make reasonable efforts to accommodate such requests.

13.5 Sections 5 (AI-Generated Content), 7 (Intellectual Property), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), and 15 (Governing Law) shall survive termination.

14. Telecommunications and Privacy Compliance

14.1 The Service facilitates communications via email, SMS, and voice. You are solely responsible for ensuring that your use of these communication features complies with all applicable laws and regulations.

14.2 For users in the United States, applicable laws include but are not limited to:

  1. The Telephone Consumer Protection Act (TCPA) and related FCC regulations.
  2. The CAN-SPAM Act for email communications.
  3. State telecommunications, privacy, and consumer protection laws.
  4. State-specific AI disclosure requirements where applicable.

14.3 For users in Canada, applicable laws include but are not limited to:

  1. The Canadian Anti-Spam Legislation (CASL) for electronic messages.
  2. The Personal Information Protection and Electronic Documents Act (PIPEDA).
  3. Applicable provincial privacy legislation, including Alberta's PIPA, British Columbia's PIPA, and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
  4. The Canadian Radio-television and Telecommunications Commission (CRTC) regulations.
  5. Provincial real estate regulatory requirements regarding electronic communications.

14.4 You represent that you have obtained all necessary consents from recipients before using the Service to send communications on your behalf, including express consent where required under CASL.

14.5 You acknowledge that voice calls handled by the Service are processed by AI and agree to inform callers of this fact where required by law.

15. Governing Law and Dispute Resolution

15.1 These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to its conflict of law provisions.

15.2 Any disputes arising out of or related to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties.

15.3 If a dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the rules of the ADR Institute of Ontario, conducted in Ontario. Notwithstanding the foregoing:

  1. If you are a consumer within the meaning of the Ontario Consumer Protection Act, 2002, nothing in this arbitration clause prevents you from commencing or participating in a class proceeding as permitted under that Act or the Class Proceedings Act, 1992 (Ontario). Any purported waiver of your right to participate in a class proceeding that is contrary to applicable Ontario law is void and of no effect.
  2. If you are a consumer, you may opt out of this arbitration clause within thirty (30) days of first accepting these Terms by notifying us in writing at privacy@worthington.ai. If you opt out, disputes will be resolved by the courts of Ontario.

15.4 Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Worthington regarding the Service and supersede all prior agreements.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.

16.5 Notices

We may provide notices to you via email, SMS, or through the Service. You may provide notices to us at the contact information below.

16.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, or failures of third-party services.

17. Contact Information

If you have questions about these Terms, please contact us at:

privacy@worthington.ai
PO Box 23024 Kitchener RPO Frederick, ON, N2B 3V1

Privacy Officer: Our designated Privacy Officer is responsible for overseeing compliance with applicable Canadian privacy legislation, including PIPEDA and Quebec's Law 25. The Privacy Officer may be contacted at the email address above.